When you are approaching a Canada car shipping company to help you move your vehicle, you expect that everything will run smoothly. However, this may not always be the case and there might be instances when you encounter unexpected problems when shipping your car which you were not prepared to deal with.
During such times, it pays to know how to resolve the issue amicably so that both parties can go home satisfied. Based on our immense experience in the industry and dealing with both clients and auto shipping companies, we recommend you follow these strategies to handle unexpected problems which may arise during your car shipping:
Reduce your chances of having such problems
Prevention is better than cure, so the adage goes. You should try and prevent auto shipping problems before they even occur. The best way to do this is to research auto shipping companies thoroughly and choose a reputable business that has positive reviews by customers. Such companies have demonstrated that they have what it takes to deliver satisfactory auto shipping services and when working with them, you can expect little or no problems at all.
In case a problem occurs, both parties must remember to stay calm and avoid any verbal exchanges. Don’t raise your voice or get upset when addressing the situation as it will only agitate the individuals involved and extend the problem further. If both sides address the problem calmly, a solution will be found sooner.
Be willing to cooperate with the business
Reputable Canadian auto transport companies are interested in doing business with you. If problems occur, they will be more than willing to engage with you to get to the root cause of the problem. You should therefore cooperate with them, knowing that they are on your side and desire to help you in every which way possible.
Always double check the insurance coverage
One of the common Canadian auto shipping problems is damages occurring to the vehicle during the shipping process. Although, one may believe that the moving company’s insurance would cover such, this is not true. Some companies do not cover damages such as marks caused by rocks on the road, compelling you to dig into your own pocket for the repair costs.
Double check with your insurance company to confirm what kind of damages are covered by your insurance plan. This will help avoid any future disagreements between you and the auto shipping company.